Cartweaver 4 moves all the control of your customer confirmation email content to this easily accessible admin page. Here you can enter the email server information and enter the content that will be contained in your customer emails.
To enter your company email(s) for your merchant notifications and developer site error messages, go to the Company Info page under the Store Settings portion of the Cartweaver 4 main menu.
Email Notification Check boxes
Just below the Email signature (HIML) field you will find a group of five check boxes. These control what emails are sent out when triggered by certain activities on your store. The ideal combination of these are dependent in part on what sort of payment gateway provider you are using.
- Send Customer Order Notification
This email is sent to the customer when the order is placed, but before it is paid for. This is good to use when you are using a non-real-time payment gateway such as PayPal Standard or WorldPay Select Junior where a payment can be made but the actual results of the transaction are returned by the payment provider later. You would also want to use this if you are taking orders on your site without a payment provider and billing your customers later. This notification would state that the order was received and the customer will be notified again when payment confirmation is received.
Note: You would not want to use this if you are using a real time payment gateway such as Authorize.Net. Doing so will cause confusion because the customer would receive this email even in the event of an unsuccessful transaction, so be sure to uncheck this filed for real time gateways.
- Send Customer Payment Notification
You would want to have this checked for all payment methods except in the case where you are "in-house" processing the orders where you are not taking credit card data and billing your customers later.
- Send Merchant Order Notification
Like the Customer Order Notification this is sent to the merchant when the order is placed but not yet paid for. The same principles apply here as well. You could have this one checked in the case of real-time gateways if you wish, this way you would be "flagged" when someone unsuccessfully attempts to buy because toy would get this email but not the payment notification email. But some may not like getting so many emails, in this case you would disable this field. You will want this field checked if you re using a non-real time provider like PayPal Standard however.
- Send Merchant Payment Notification
You will want this one checked in ALL cases except when you are processing orders without collecting payment and billing the customer later.
Preview Your Work / Edits
To see how your confirmation email will look to your customer and check the effects of your changes, simply click the "View Sample Email Format" link just below the Email Settings page title. This will open a second window or tab in your browser with a formatted view. The exact look of the email will be influenced by the email program the customer may be using, but this will give you a good idea of what they will most likely see.